FAQ

Your safety and comfort is our #1 priority and we hold ourselves to the highest local and international standards. We go to every extent to ensure that your Captain’s Aviation experience is one of luxury & seamlessness without compromising on safety or security.

How many bags can I bring with me?

Please review our Luggage Policies.

Where do you fly to?

We fly to over 80+ destination pairs across Jamaica. Check out some of the featured destinations where we fly, and to book your flight, head on over to our booking platform.

Can I fly to destinations that aren’t listed on your booking platform?

Of course! If you do not see your departure or destination pairs, we can tailor a custom route for you. Just contact us and we can help.

Do I have to charter an entire flight or can I just purchase individual seats?

Currently, we offer book-by-the-seat on select routes (Sandals South Coast & Goldeneye, currently). The remaining seats will be advertised on our platform for additional passengers to join. Be sure to review our Luggage Policies for information on the restrictions for book-by-the-seat reservations.

Chartering allows you to reserve the entire helicopter that leaves at the specific time of your choosing, can wait for you if you're late, and is available 24/7/365. Simply check the box that says "Book Full Aircraft Exclusively” on our booking platform for your specific flight in order to charter the entire aircraft (4 passengers maximum).

What happens if my helicopter flight is delayed?

From time to time, your flight may be delayed due to weather, unforeseen mechanical issues, temporary flight restrictions, and airport/heliport congestion. If your flight is canceled or delayed, you will be notified by Team our team via email, text or phone, or in-app notification.

When you would be notified of changes to your flight
Captain’s Aviation will notify you of any delays or cancellations due to weather at least one hour prior to your scheduled departure time. For flights scheduled to depart prior to 9:00am on Monday mornings, Captain’s Aviation shall send notifications of weather delays or cancellations no later than 9:00pm on the preceding night.

Excessive Delays
In the event any Flight is delayed more than 2 hours – you have the option of 1) booking on a different flight time at no additional charge 2) canceling your flight and receiving a flight credit for use on another Captain’s Aviation flight 3) receive a full refund to your card. The cancellation Policy outlined in the Company’s Terms of Service shall apply to anyone canceling their tickets on a flight delayed less than 2 hours.

Flight delayed less than 2 hours
Flights rescheduled for an earlier departure time: If Captain’s Aviation has to move your flight to a time earlier than your scheduled departure time due to weather, unforeseen mechanical issues or Temporary Flight Restrictions and you are unable to make the newly scheduled flight, Captain’s Aviation will credit your Account for the originally-purchased fare.  

What happens if I have more than 4 passengers in my group?

Not a problem! You can always book multiple reservations using our booking platform. If you have a group size that's larger than 8 people, give us a call and we can assist in special arrangements & pricing for your large group.

Why is my Flight still Pending, and not Confirmed yet?

Flights are confirmed in the order they are received. Once your flight has found its place in the queue we will confirm it. Please be patient as we often have high flight volume, and will do our best to confirm your flight as soon as possible.

What do I do if I have to cancel my flight?

You can view our full cancellation policy in our Terms Of Service. If you should have any more questions, simply contact us.

Why does Captain’s Aviation need to know my weight? Is there a weight limit for passengers?

We collect each traveler’s weight so that we can monitor the total weight load of each flight. This is a Jamaica Civil Aviation Authority (JCAA) regulation that must be met in order to ensure your safety and the safety of those flying with you. There is no defined weight limit per passenger, but there is an overall weight limit and distribution allocated on a per aircraft basis. We strictly adhere to this. Captain’s Aviation reserves the right to request a traveler change seats, shift flight times or purchase additional seats due to these regulations. This is a JCAA regulation that must be met in order to ensure your safety and the safety of those flying with you.

Still have questions?

Email your query to reservations@captainsaviation.com or call us at +1 876-929-1805